Frequently Asked Questions
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At Mine Hospitality
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Browse our FAQ for clear, straightforward answers about our management services, processes, and partnership opportunities.
What’s your cancellation policy?
100% prepayment is required at the time of booking. Cancellations made 5 days or more prior to arrival date are subject to a full refund issued to the original form of payment. Cancellations made 5 days or less from the arrival date will result in a 1 night deposit plus a 50% charge for any unused night.
What amenities are provided in the rooms?
Every room is equipped with a smart TV (no cable), air conditioning, free Wi-Fi, iron and ironing board, hair dryer, hangers.
What are the check-in and check-out times?
Check-in is available anytime after 3:00PM. Early check-in may be requested for an additional fee of $25, subject to availability. Check-out time is 11:00AM. Late check-out may be requested, subject to availability.
Is there a 24-hour reception desk?
Yes, our hotels offer 24-hour in person/remote customer service to assist guests at any time of day or night.
How will I receive Check in instructions?
Guests received this information through the third-party platform that they used to book the reservation. If Airbnb, please check the Airbnb app. If Booking.com or direct, please check text messages and email.